SUMMARY
Point of contact for Owner/Captain/Crew for 24/7 support. Regular communication with Owners & Captains is required to ensure total client satisfaction is upheld. Provide guidance to owners & support to vessel Captain & Crew.
Responsibilities:
- New client setup, implementation of on-board documentation, standards & protocols.
- Implement vessel management software & Safety Management System on-board ISM/mini-ISM vessels and provide guidance to crew.
- Supervise upkeep of vessel certification & paperwork in liaison with Fleet Administrator, Captains & officers.
- Assist with preparation & conduct of company Flag State audits for compliance with regulations (ISM/ISPS/MLC).
- Perform regular audits of vessels software, and on board, to ensure compliance with ISM, ISPS, MLC & relevant regulations. Also to confirm safety & compliance systems are in place, including technical safety audit, and to inspect general condition.
- Facilitate handovers between Captains & Heads of Department.
- Work closely with Yacht Account Manager regarding annual & monthly budgets & approval of invoices.
- Provide technical consultancy support with vessel surveys & shipyard periods.
- Ensure shipyard/marina agreements are reviewed by insurance.
- Corporate liaison with shipyards and vendors to verify and negotiate proposal and contracts, and ensure discounts that can be passed onward to clients.
- Attend industry events, seminars & conferences worldwide as required.
Qualifications:
- Must have prior Maritime experience as Captain or Chief engineer
- Must have valid passport; International travel as required
- Excellent IT skills & strong proficiency in both Mac & Windows operating systems & office software (Excel & Word)
- Must be available after core business hours, weekends and holidays
- Experience with vessels over 110'
- STCW 11/2 Certificate of Competency (Master Unlimited) or STCW 111/2 Certificate of Competency (Chief Engineer Unlimited) desired
Essential Skills:
- Previous experience in luxury yachting is highly preferred
- DPA designation is highly preferred
- Naval architect or Maritime Engineering degree is preferred
- Ability to work fluently with Pages/Numbers/Keynote AND PowerPoint is highly important
